Privacy Policy
🔒 Overview
At DunexDubai, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our Dubai real estate investment platform. We comply with UAE data protection laws and international best practices.
📊 Information We Collect
Personal Information
- • Contact Details: Name, email address, phone number
- • Identity Information: Emirates ID, passport details (for verification)
- • Address Information: Residential address, billing address
- • Financial Information: Bank account details, payment methods
- • Investment Preferences: Property interests, investment goals
- • Communication Records: Support tickets, email correspondence
Technical Information
- • Device Information: IP address, browser type, operating system
- • Usage Data: Pages visited, time spent, click patterns
- • Cookies & Tracking: Session cookies, analytics data
- • Location Data: General location (city/country level)
- • Security Logs: Login attempts, security events
🎯 How We Use Your Information
Service Delivery
- • Process property investments
- • Manage user accounts
- • Process payments via Razorpay
- • Provide customer support
- • Send investment updates
- • Generate investment reports
Legal & Compliance
- • Verify user identity (KYC)
- • Comply with UAE regulations
- • Prevent fraud and money laundering
- • Maintain audit trails
- • Respond to legal requests
- • Enforce terms of service
🔐 Data Storage & Security
Security Measures
- • Encryption: All data encrypted in transit and at rest
- • Secure Servers: AWS/Azure cloud infrastructure
- • Access Controls: Role-based access with 2FA
- • Regular Audits: Security assessments and penetration testing
- • Data Backup: Automated backups with disaster recovery
- • Monitoring: 24/7 security monitoring and alerting
Data Retention
- • Active Accounts: Data retained while account is active
- • Investment Records: 7 years (UAE legal requirement)
- • Financial Data: 10 years (audit requirements)
- • Marketing Data: Until consent is withdrawn
- • Deleted Accounts: 30 days grace period
🤝 Third-Party Services
Service Providers
- • Supabase: User authentication and database services
- • Razorpay: Payment processing and gateway services
- • Google Analytics: Website analytics and user behavior tracking
- • Email Services: Transactional and marketing email delivery
- • Cloud Storage: Document and image storage
- • Customer Support: Help desk and ticketing system
All third-party services are carefully vetted and bound by strict data protection agreements. We ensure they comply with UAE data protection laws and our privacy standards.
🍪 Cookies & Tracking
Essential Cookies
- • Session management
- • User authentication
- • Security features
- • Shopping cart functionality
Analytics Cookies
- • Website performance
- • User behavior analysis
- • Feature usage statistics
- • Error tracking and debugging
You can control cookie preferences through your browser settings. However, disabling essential cookies may affect website functionality.
👤 Your Rights
- • Access: Request copies of your personal data
- • Correction: Update or correct inaccurate information
- • Deletion: Request deletion of your personal data
- • Portability: Export your data in a machine-readable format
- • Restriction: Limit how we process your data
- • Objection: Object to certain types of data processing
- • Withdrawal: Withdraw consent for marketing communications
🌍 International Data Transfers
Some of our service providers may be located outside the UAE. When we transfer your data internationally, we ensure adequate protection through:
- • Standard contractual clauses approved by UAE authorities
- • Adequacy decisions for countries with equivalent data protection
- • Binding corporate rules for multinational service providers
- • Explicit consent for specific transfers
👶 Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete such information immediately.
📞 Contact Information
Data Protection Officer
Email: privacy@dunexdubai.com
Phone: +971 4 XXX XXXX
Address: Business Bay, Dubai, UAE
Response Time: Within 30 days of request
📅 Policy Updates
This Privacy Policy was last updated on January 15, 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes via email or through our website.
For privacy-related questions or requests, contact us at privacy@dunexdubai.com